TERMS & CONDITIONS
*Last Updated: September 2026*
Welcome to Terra Stays.
These Terms & Conditions (“Terms”) govern your use of the Terra Stays website, booking services, accommodation, experiences, activities and other services offered by Terra Stays (“Terra Stays”, “we”, “us” or “our”).
By using our website, making a booking, making a payment or availing yourself of any Terra Stays service, you acknowledge that you have read, understood and agreed to these Terms.
## 1. About Terra Stays
Terra Stays provides accommodation and hospitality services, including stays, experiences, activities and related services at properties operated or managed by Terra Stays.
Information, photographs, descriptions, rates and availability displayed on the website are provided for booking and informational purposes and may be updated from time to time.
## 2. Eligibility & Guest Information
The person making a booking must be at least 18 years of age and legally capable of entering into a binding agreement.
The guest making the booking is responsible for ensuring that all information provided to Terra Stays, including guest names, contact details, number of guests and identification details, is accurate and complete.
The person making the booking is also responsible for bookings made using their account, contact details or payment method.
Terra Stays reserves the right to refuse or cancel a booking where information provided is materially inaccurate, fraudulent or misleading, subject to applicable law.
## 3. Booking & Confirmation
A booking request does not constitute a confirmed reservation until:
1. the required payment or advance payment has been successfully received; and
2. Terra Stays has issued a booking confirmation through email, WhatsApp, the website or another authorised communication channel.
Once a booking has been confirmed, the accommodation, dates, occupancy, inclusions and tariff stated in the booking confirmation shall apply to that booking, subject to these Terms.
The guest is responsible for reviewing the booking confirmation and informing Terra Stays promptly if any information is incorrect.
### 3.1 Tariff Changes
Terra Stays may revise its accommodation tariffs from time to time based on seasonality, demand, special events, operational requirements or other business considerations.
*Revised tariffs will apply only to new bookings made after the revised tariff comes into effect.*
Once a booking has been confirmed by Terra Stays at a specified tariff, the *confirmed tariff will remain applicable to that booking*.
A subsequent increase in Terra Stays’ published tariff will not ordinarily affect the price of an already confirmed booking.
In the event of a genuine and material pricing, technical or system error resulting in a booking being confirmed at an incorrect price, Terra Stays reserves the right to contact the guest to resolve the matter appropriately, subject to applicable law.
## 4. Payment
Bookings must be secured by the payment specified at the time of booking.
Where full payment is required before arrival, the outstanding amount must be paid within the timeframe communicated by Terra Stays. Failure to complete the required payment may result in the booking being cancelled or released, subject to the applicable booking terms.
All applicable taxes, government levies, service charges or other mandatory charges will be payable where applicable.
Payment methods accepted by Terra Stays may vary from time to time.
## 5. Cancellation & Rescheduling
### 5.1 Non-Refundable Bookings
*All confirmed bookings at Terra Stays are strictly non-refundable.*
Once a booking has been confirmed, no refund will be provided in the event of cancellation by the guest, irrespective of the number of days remaining before the scheduled check-in date.
This policy applies unless a different cancellation or refund term has been expressly agreed to in writing by Terra Stays or a refund is required under applicable law.
### 5.2 One-Time Rescheduling
If a guest is unable to travel, they may request to reschedule their stay instead of cancelling, subject to the following conditions:
* A confirmed booking may be *rescheduled only once*.
* The rescheduling request must be made *at least 72 hours before the original check-in date*.
* The rescheduled stay must be completed *within 12 months from the original check-in date*.
* Rescheduling is *strictly subject to availability* and does not guarantee the guest’s preferred dates.
* If the revised dates carry a higher applicable tariff, the guest must pay the *difference in tariff* before the revised booking is confirmed.
* If the revised dates carry a lower applicable tariff, *no refund or credit of the difference will be provided*.
* Once a booking has been rescheduled, it *cannot be cancelled or rescheduled again*.
* The rescheduled booking will remain subject to these Terms and any applicable property-specific conditions.
Requests made less than 72 hours before the original check-in date will generally be treated as cancellations and will not qualify for rescheduling.
### 5.3 No-Show
If a guest does not arrive for the confirmed stay without prior approved rescheduling, the booking will be treated as a *no-show*.
No refund or rescheduling will be available for a no-show.
### 5.4 Special Rates & Promotional Bookings
Bookings made under promotional rates, special offers, packages, corporate rates, group rates or other specially negotiated arrangements may be subject to additional terms communicated at the time of booking.
Where such booking-specific terms differ from these Terms, the booking-specific terms will apply to the extent permitted by law.
## 6. Changes or Cancellation by Terra Stays
Terra Stays may, in exceptional circumstances, need to modify or cancel a confirmed reservation due to circumstances including operational requirements, safety concerns, property-related issues, government restrictions, natural events or other circumstances beyond its reasonable control.
Where Terra Stays is unable to provide the confirmed accommodation, we will make reasonable efforts to provide an appropriate alternative, reschedule the booking or otherwise resolve the matter in accordance with applicable law and the circumstances of the case.
## 7. Check-In & Check-Out
Standard check-in time is *2:00 PM* and standard check-out time is *11:00 AM*, unless otherwise communicated for a particular property or booking.
Early check-in and late check-out are subject to availability and may attract additional charges.
Guests requiring guaranteed accommodation before the standard check-in time may be required to reserve the preceding night.
Guests expecting to arrive significantly later than the communicated check-in window are requested to inform Terra Stays in advance.
## 8. Identification & Guest Verification
All guests may be required to present valid, original, government-issued identification at check-in.
Foreign nationals must provide the identification and immigration documentation required under applicable Indian law.
Terra Stays may refuse check-in where legally required identification or documentation is not provided.
The names and details submitted at the time of booking should correspond with the identification presented at check-in.
## 9. Occupancy & Additional Guests
Guests must comply with the maximum occupancy specified for the accommodation booked.
Additional guests, children, extra beds or other occupancy changes must be declared and approved in advance where required.
Additional charges may apply.
Terra Stays reserves the right to refuse accommodation to guests exceeding the permitted occupancy where accommodating additional persons would violate safety, operational or regulatory requirements.
## 10. Guest Conduct
Guests are expected to behave responsibly and respectfully towards Terra Stays staff, other guests, the property and the surrounding community.
Guests must not:
* engage in unlawful activity;
* cause excessive disturbance or nuisance;
* threaten, harass or abuse staff or other guests;
* deliberately damage property;
* misuse facilities or equipment;
* exceed permitted occupancy;
* engage in conduct that creates a safety risk to themselves or others; or
* violate applicable laws or property-specific rules.
Terra Stays may take reasonable action, including requiring a guest to leave the property, where serious misconduct, unlawful activity, safety concerns or significant disturbance occurs.
In such circumstances, no refund will ordinarily be provided, subject to applicable law.
## 11. Smoking Policy
*Smoking is strictly prohibited inside all guest rooms and washrooms.*
The interiors of our accommodations contain significant bamboo elements, which are *highly flammable*. This restriction is therefore an essential fire-safety measure for the protection of guests, staff and the property.
Smoking is permitted only in designated outdoor smoking areas, where provided.
A *penalty of ₹500/- (Rupees Five Hundred only)* will be charged if a guest is found smoking inside a guest room or washroom.
The guest may also be liable for any additional cleaning, restoration, repair or damage costs resulting from smoking inside prohibited areas.
Guests must comply with all applicable laws relating to smoking and tobacco products.
## 12. Property Damage & Loss
Guests are responsible for loss or damage caused to Terra Stays property, furniture, fixtures, equipment, amenities or other belongings resulting from their negligence, misuse, intentional conduct or violation of these Terms.
Terra Stays reserves the right to recover the reasonable cost of repair, replacement or restoration from the responsible guest.
Guests must promptly report accidental damage or loss to Terra Stays.
## 13. Amenities, Experiences & Activities
Certain amenities, activities and experiences offered by Terra Stays may be subject to availability, weather conditions, safety requirements, maintenance, operational limitations or circumstances beyond Terra Stays’ reasonable control.
Accordingly, the availability of a particular amenity, activity or experience is not guaranteed unless it has been specifically confirmed as part of the booking.
Outdoor activities and experiences may carry inherent risks. Guests are expected to follow all safety instructions provided by Terra Stays and its authorised personnel.
Terra Stays may suspend or modify an activity where weather, safety or other circumstances make it unsuitable or unsafe to operate.
## 14. Food & Beverage
Food and beverage services, where offered, may be subject to separate menus, availability, operating hours and applicable charges.
Guests are responsible for informing Terra Stays of known food allergies, intolerances or dietary requirements before ordering.
While reasonable care will be taken, Terra Stays cannot guarantee the complete absence of allergens or cross-contamination unless specifically confirmed.
## 15. Pets
Pets are permitted only where expressly confirmed by Terra Stays for the relevant property and booking.
Guests travelling with pets must provide an *updated vaccination card* for the pet and must bring an appropriate *pet bed* for the duration of the stay.
Guests bringing pets must comply with all property-specific pet rules and remain responsible for any damage, disturbance, cleaning or additional charges arising from the pet’s stay.
Pets must be supervised by their owners at all times and must not be allowed to cause disturbance or damage to the property or other guests.
Terra Stays reserves the right to refuse a pet’s entry or continued stay where reasonably required for safety, hygiene, operational or guest-comfort reasons.
## 16. Children & Minors
Children must be accompanied and supervised by a responsible adult at all times.
Parents or guardians are responsible for the conduct and safety of minors accompanying them.
Certain activities, amenities or experiences may have age, height or safety restrictions.
## 17. Personal Belongings
Guests are responsible for their personal belongings during their stay.
Terra Stays will take reasonable precautions in relation to guest property but will not be responsible for loss, theft or damage to personal belongings except to the extent such liability cannot lawfully be excluded or limited.
Guests are advised not to leave valuable items unattended and to use any designated secure storage facilities where available.
## 18. Force Majeure & Unavoidable Circumstances
Terra Stays will not be responsible for failure or delay in providing services to the extent caused by circumstances beyond its reasonable control.
Such circumstances may include, without limitation:
* natural disasters;
* extreme weather;
* landslides or road closures;
* government restrictions or orders;
* fire;
* flood;
* epidemic or pandemic-related restrictions;
* civil unrest;
* strikes or major disruptions;
* interruption of essential utilities or infrastructure; or
* other events that could not reasonably have been prevented or anticipated.
Where such circumstances materially affect a confirmed booking, Terra Stays will make reasonable efforts to communicate with the guest and provide an appropriate solution, including rescheduling or other remedy where reasonably possible and subject to applicable law.
## 19. Photographs, Descriptions & Property Changes
Photographs and descriptions on the website are intended to provide a representation of the accommodation and facilities.
Minor variations in décor, furniture, landscaping, views or facilities may occur due to maintenance, upgrades, seasonal changes or operational requirements.
Terra Stays does not guarantee that every visual element shown on the website will be identical at the time of a guest’s stay.
## 20. Website Use & Intellectual Property
The content of the Terra Stays website, including text, photographs, graphics, logos, videos, designs and other materials, is owned by or licensed to Terra Stays unless otherwise stated.
No part of the website may be reproduced, copied, distributed, modified, commercially exploited or republished without prior written permission, except where permitted by applicable law.
Users must not use the website for unlawful, fraudulent, abusive or unauthorised purposes.
## 21. Third-Party Services & Links
Terra Stays may provide links to or facilitate access to third-party services, including payment providers, travel services, transport providers, booking platforms or other external websites.
Such third-party services may be governed by their own terms and privacy policies.
Terra Stays is not responsible for the independent acts, omissions, content or policies of third-party providers, except to the extent required by applicable law.
## 22. Taxes & Government Charges
All applicable taxes, GST and other government levies will be charged in accordance with the laws and regulations applicable at the time of supply.
Tax rates and applicable government charges may change from time to time.
Where a guest requires a tax invoice, the guest must provide accurate billing details, including GSTIN and registered address where applicable, within the timeframe specified by Terra Stays.
## 23. Privacy & Personal Information
Terra Stays may collect and process personal information necessary to process bookings, provide accommodation and services, communicate with guests, comply with legal requirements and provide customer support.
Personal information will be handled in accordance with applicable privacy and data-protection laws and Terra Stays’ applicable Privacy Policy.
Guests are responsible for ensuring that information supplied about accompanying guests is provided lawfully and, where required, with appropriate consent.
## 24. Limitation of Liability
To the maximum extent permitted by applicable law, Terra Stays will not be liable for indirect, incidental, special or consequential losses arising from a guest’s use of the website or services.
Nothing in these Terms is intended to exclude or restrict any liability that cannot legally be excluded or restricted under applicable Indian law.
Nothing in these Terms limits any statutory rights or remedies available to a consumer under applicable law.
## 25. Indemnity
To the extent permitted by law, a guest may be responsible for losses, costs or reasonable expenses incurred by Terra Stays as a result of the guest’s unlawful conduct, deliberate misconduct, fraud, material breach of these Terms or damage caused to Terra Stays property.
This provision does not limit any rights available to the guest under applicable law.
## 26. Changes to These Terms
Terra Stays may update these Terms from time to time to reflect changes in its services, operations, applicable law or business practices.
The version applicable to a confirmed booking will generally be the version in effect at the time the booking was confirmed, unless a change is required by law or expressly agreed otherwise.
The latest version will be published on the Terra Stays website.
## 27. Severability
If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to remain in effect to the extent permitted by law.
## 28. Governing Law & Dispute Resolution
These Terms are governed by the laws of India.
Any dispute arising in connection with a booking or service will be subject to applicable Indian law and the jurisdiction of the competent courts and consumer dispute-resolution forums having jurisdiction under applicable law.
Nothing in these Terms prevents a consumer from exercising any statutory right to approach a competent consumer forum or authority where such right is available under applicable law.
## 29. Acceptance of Terms
By making a booking, making a payment or using Terra Stays’ services, the guest confirms that they have read and understood these Terms and agree to be bound by them.
Where a booking is made by one person on behalf of multiple guests, the person making the booking confirms that they are authorised to provide the relevant booking information and communicate these Terms to the other guests.
*Terra Stays*
Santook, West Bengal, India
Email: [terrastays@gmail.com](mailto:terrastays@gmail.com)
Phone: +91 8282948089 / +91 8282008089
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